How can we help you? 👋

Browse the topics below or call us directly — we're here Monday to Saturday, 8 am – 8 pm.

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Help Center

Answers to the most common questions about shopping on HUNBUY.

How do I place an order?

Browse products and click Add to Cart.
Open your cart and click Proceed to Checkout.
Enter your delivery details and choose a payment method.
Complete payment via Paystack (Mobile Money, Visa, Mastercard).
You'll receive an order confirmation by email.

Do I need an account to shop?

No — you can check out as a guest. However, creating a free account lets you track orders, save your address, and view your order history.

What payment methods are accepted?

MTN Mobile Money
Vodafone Cash
AirtelTigo Money
Visa & Mastercard (local & international)
American Express

Is my payment information secure?

All payments are processed by Paystack, a PCI-DSS compliant payment gateway. HUNBUY never stores your card details.

Can I cancel an order after placing it?

You can request a cancellation within 1 hour of placing your order by calling us on 0532 396 479. Once an order has been dispatched, it can no longer be cancelled but may be eligible for a return.

How do I contact customer support?

Call 0532 396 479 or 0596 043 811, Monday – Saturday, 8 am – 8 pm. You can also reach us via WhatsApp on the same numbers.

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Track an Order

Stay updated on where your parcel is at every step.

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Track via your account

View My Orders

Order Placed

We've received your order and are preparing it.

Processing

Your items are being packed by the seller.

Shipped

Your order is on its way with our delivery partner.

Delivered

Your order has been delivered successfully.

How long before my order ships?

Most orders are processed within 24 hours on business days. You'll receive an SMS and email notification once your order has been dispatched.

I didn't receive an order confirmation email.

Check your spam/junk folder first. If it's not there, log in to My Orders to verify the order was placed, or call us on 0532 396 479.

My order shows 'Delivered' but I haven't received it.

Please call us immediately on 0532 396 479. We'll investigate with our delivery partner and resolve the issue within 24 hours.

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Returns & Refunds

Not satisfied? We'll make it right.

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7-Day Window

Return eligible items within 7 days of delivery for a full refund or exchange.

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Easy Process

Call us or WhatsApp to initiate a return. No long forms — just a quick call.

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Fast Refunds

Approved refunds are processed within 3–5 business days back to your original payment method.

What items are eligible for return?

Items are eligible if they are:

Returned within 7 days of delivery
Unused and in original packaging
Accompanied by proof of purchase (order number)

Perishable food items, personalised products, and digital goods are non-returnable.

How do I initiate a return?

Call or WhatsApp 0532 396 479 with your order number.
Our team will confirm eligibility and arrange a pickup or drop-off.
Once we receive the item, we'll inspect it and process your refund.

I received a damaged or wrong item.

Please call us within 48 hours of delivery. Send us a photo of the item via WhatsApp and we'll prioritise a replacement or full refund — no questions asked.

How long does a refund take?

Refunds are processed within 3–5 business days after we inspect the returned item. Mobile Money refunds may reflect sooner than card refunds.

Can I exchange an item instead of getting a refund?

Yes! If the same product is available in a different size or colour, we can arrange an exchange. Just let us know when you call to initiate the return.

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Delivery Info

We deliver across Ghana — fast, reliable, and trackable.

How Delivery Works

1
Order Confirmed
You receive an SMS and email with your order summary.
2
Packed & Dispatched
Our team packs your order and hands it to our delivery partner.
3
Out for Delivery
You'll get an SMS when the rider is on the way.
4
Delivered!
Your order arrives at your door. Enjoy!

Do you deliver outside Ghana?

Currently we only deliver within Ghana. International shipping is on our roadmap — subscribe to our newsletter to be notified when it launches.

Can I change my delivery address after ordering?

Yes, but only within 1 hour of placing the order and before it is dispatched. Call 0532 396 479 as soon as possible.

What if nobody is home at delivery?

Our rider will call the number on the order. If unreachable, they'll attempt redelivery the next business day. After two failed attempts we'll contact you to arrange a pickup.

Is same-day delivery available?

Same-day delivery is available for orders placed before 12 noon within Accra & Tema, subject to stock availability. An extra fee of GHS 15 applies.

Still have questions?

Our support team is one call away.

📞 0532 396 479 📞 0596 043 811